Shipping policy

SHIPPING POLICY

Thank you for supporting Yates Candle Co.

Processing Time

All orders are hand packed and processed within 2 to 5 business days. During holidays, product launches, or high volume periods, processing times may be slightly longer.

Shipping

Orders are shipped through trusted carriers such as USPS, UPS, or other available shipping providers. Shipping rates are calculated at checkout based on your location and order size.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Delays

Yates Candle Co. is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect address may require additional shipping charges before being reshipped.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged product and packaging. We will work with you to resolve the issue as quickly as possible.

Questions

For questions regarding your order, please contact Yates Candle Co. through our website or social media channels.